Terms of Service

Welcome to Silk. By using our website (the "Site"), you agree to comply with and be bound by the following terms and conditions (the "Terms"). Please review them carefully. If you do not agree to these Terms, you should not use this Site.

Silk collaborates with a regulated financial services provider to bring you innovative digital banking solutions. Our partnership allows us to focus on creating an exceptional customer experience, while our regulated partner manages all financial services, account operations, and ensures compliance with applicable regulations.

By accessing, browsing, or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms and comply with all applicable laws and regulations.

Silk provides information and promotes the benefits of multi-currency management, cross-border payments, and digital asset exchange services (the "Services"). The platform itself is a managed service provided by our regulated platform operator. When you click "Sign in" or "Register" on our website, you will be directed to the regulated platform operator's platform where you will be required to agree to their terms and conditions before accessing any regulated services.

3.1 Redirection to Platform
When you select "Sign in" or "Register" on our website, you will be redirected to the regulated platform operator's secure environment.

3.2 Platform Terms
Upon redirection, you will be subject to the platform operator's terms of service, privacy policy, and other applicable policies. You will be required to review and accept these terms before proceeding.

3.3 Account Relationship
Any account you create, and any financial services you access, will be provided by and managed by the regulated platform operator, not directly by Silk.

4.1 Customer Categories
The platform supports two main categories of corporate customers:

• Unregulated Businesses: Businesses that are not subject to sector-specific regulation may be onboarded if they are incorporated within accepted jurisdictions and not engaged in prohibited activities.
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• Sector-Regulated Businesses: Businesses that hold a licence or regulatory approval in their own industry (such as licensed gaming operators and Contract for Difference (CFD) firms) may be onboarded if they are incorporated within the UK (including Gibraltar), EEA, USA, Switzerland, Canada, Australia, New Zealand, Hong Kong, Singapore, Japan, or South Korea.
  
  Note: Financial services firms, including payment service providers, electronic money institutions, money service businesses, and banks, are not eligible for onboarding regardless of their regulatory status.

4.2 Jurisdictional Requirements
Entities incorporated outside the jurisdictions listed above may only be onboarded alongside a licensed entity within the same ownership structure that is incorporated in one of the accepted jurisdictions.

5.1 Subscription Fees
The platform operates on a subscription model with different tiers designed to meet various business needs. Current subscription fees are displayed on our pricing page.

5.2 Transaction Fees
Additional fees may apply for specific transactions, currency conversions, and international transfers. These fees will be clearly displayed before you confirm any transaction on the platform.

5.3 Foreign Exchange
For transactions involving currency conversion, the platform applies a margin to the exchange rate. All foreign exchange (FX) transaction requests received by 4:00 PM UK time will typically be processed on the same business day, subject to compliance checks and market conditions.

This document is provided for informational purposes only and does not constitute financial, investment, tax, or legal advice. Silk markets services provided by a regulated platform operator. Users accessing services through Silk will be subject to the terms, conditions, and policies of the regulated platform operator.

Last updated: April 2026